Streamlining your control over service operations, Service Management software integrates with other applications for better communication between customers and your organization’s dispatchers, technicians, and accounting staff.

Ready access to Accounts Payable, Accounts Receivable, Job Cost, Payroll, Inventory, Purchasing, and General Ledger information enables you to track and streamline your response to service needs.

Service Management simplifies service call dispatching, field technician management, and billing. You’re able to see the status of any service call including the time the call is scheduled, the type of service to be performed, and the technician assigned to perform the service. You can even track and manage your service vehicles through GPS integration with @Road Web-based mapping services.

Information on vendors, invoices, purchase orders, and other financial details are entered into your system only once, eliminating redundancy and potential error. Add-on modules further improve your operation by putting you in complete control of field purchasing, service agreements, and warranties, as well as preventive maintenance.

 Service Management (pdf)